Hanwha DECAN F2 MMI (Error Code) and Problem Solving Trouble Shooting Guide General Principles If an error occurs during the operation of Hanwha's DECAN F2, please first take measures according to the instructions in this manual [Countermeasures]. If an error still occurs after taking measures or if an error not covered by the manual occurs, please take the following measures and then contact us. 1,First, save the necessary log files to disk. 2,If the error is related to the device driver, make all the axes of the device return to the home function and then remove the error again. 3,If the problem continues to occur, turn off the power of the device and restart it after about 10 seconds and remove the error again. 4,If the problem cannot be solved after taking the above-mentioned measures or retrying, please send the contents of the saved record file to our company for consultation on the contents of additional measures according to the first measure. Generally speaking, when there is an abnormal software error or obstacle, save the following files and contact our company to solve the problem as soon as possible at an early stage.  Job PCB file (a file with .pcb or .opt extension)  Error log files (all files on the C:\SmartSM\Log folder)  Device system files (all files on the C:\SmartSM\System folder) Warning: Please refer to the device status display field of the MMI to confirm the error level according to the error code. If the error is Emergency level (EMER) or Freeze level (FREEZE), click the "STOP" button to turn off the buzzer and then click "RESET". button to convert the device to the "IDLE" state and then take the appropriate action.  If it is MPU_STOP, turn off the device normally and restart it. If you adjust the sensor or perform debugging while the device is in the Ready state, you may be harmed. Be sure to perform sensor adjustment and take error measures in the Stop state after releasing Ready.

Hanwha DECAN F2 MMI (Error Code) and Problem Solving

Trouble Shooting Guide General Principles

If an error occurs during the operation of Hanwha's DECAN F2, please first take measures according to the instructions in this manual [Countermeasures]. If an error still occurs after taking measures or if an error not covered by the manual occurs, please take the following measures and then contact us.

1,First, save the necessary log files to disk.

2,If the error is related to the device driver, make all the axes of the device return to the home function and then remove the error again.

3,If the problem continues to occur, turn off the power of the device and restart it after about 10 seconds and remove the error again.

4,If the problem cannot be solved after taking the above-mentioned measures or retrying, please send the contents of the saved record file to our company for consultation on the contents of additional measures according to the first measure.
Generally speaking, when there is an abnormal software error or obstacle, save the following files and contact our company to solve the problem as soon as possible at an early stage.
 Job PCB file (a file with .pcb or .opt extension)
 Error log files (all files on the C:\SmartSM\Log folder)
 Device system files (all files on the C:\SmartSM\System folder)

Warning: Please refer to the device status display field of the MMI to confirm the error level according to the error code. If the error is Emergency level (EMER) or Freeze level (FREEZE), click the "STOP" button to turn off the buzzer and then click "RESET".
button to convert the device to the "IDLE" state and then take the appropriate action.

 If it is MPU_STOP, turn off the device normally and restart it. If you adjust the sensor or perform debugging while the device is in the Ready state, you may be harmed. Be sure to perform sensor adjustment and take error measures in the Stop state after releasing Ready.